Last Updated: April 2025
Welcome to Velora Travel. These Terms and Conditions govern the use of our website and the booking of properties listed on our platform. By accessing this website or making a reservation, you agree to be bound by these Terms.
1. About Velora Travel
Velora Travel provides an online platform that allows users to browse and book vacation rental properties.
The properties listed on this website may be managed directly by Velora Travel or by third-party property owners and property management companies.
Velora Travel acts as a booking platform facilitating reservations between guests and property providers.
2. Booking and Reservations
When making a reservation through our website, you agree to provide accurate and complete information including:
- Full name
- Email address
- Phone number
- Payment details (if applicable)
A booking is only confirmed once you receive a confirmation email from Velora Travel or the property manager.
Velora Travel reserves the right to refuse or cancel bookings in cases of:
Technical errors
Incorrect information
Fraud suspicion
Property unavailability
3. Payments
Depending on the property, payments may be:
- Paid in full at the time of booking
- Paid partially as a deposit
- Paid directly to the property manager
All pricing is displayed in the selected currency but may be processed in the property owner’s local currency.
Velora Travel is not responsible for any additional fees applied by payment providers or banks.
4. Cancellation Policy
Cancellation policies may vary depending on the property.
Unless otherwise stated on the property listing:
- Cancellations made more than 30 days before check-in may be eligible for a partial refund.
- Cancellations made within 30 days of check-in may be non-refundable.
Specific cancellation terms will be displayed during the booking process.
5. Check-in and Check-out
Standard check-in and check-out times may vary by property but typically follow:
Check-in: 15:00 (3:00 PM)
Check-out: 11:00 (11:00 AM)
Guests must follow the specific instructions provided by the property manager.
Early check-in or late check-out may be available only upon request.
6. Guest Responsibilities
Guests agree to:
- Respect the property and its contents
- Follow house rules specified in the listing
- Avoid excessive noise or disturbance
- Not exceed the maximum number of guests allowed
Guests may be held financially responsible for any damage caused during their stay
7. Privacy
Personal data collected during bookings or inquiries is handled according to our Privacy Policy.
Information may be shared with property owners or property managers only for the purpose of completing a reservation.
8. Changes to These Terms
Velora Travel reserves the right to modify these Terms and Conditions at any time.
Updated terms will be posted on this page with the revised date.
